You have questions… we have answers!

Yes, absolutely! The trial version is fully functional and a great option for those who don’t currently own Storyline 3 or the Articulate 360 suite. Please note that the trial is only active for 30 days, so plan your download timing appropriately. Free trials can be found on Articulate’s website.

Great question and we appreciate you thinking about this in advance of the session! Please review this article for more information: How to Test Your Audio Through the Zoom Preferences.

You’ll receive an email from Zoom Webinar with the link to log in, which has been specifically created for you. If you don’t receive your custom “Join” email within one day of the session, please check your junk and/or spam folders to see if it found its way into one of those folders! You may also use the following link for detailed log in information: I can’t join my session.

As long as you keep the link, you’ll have access to reference guide forever!

We hear this from time to time. In most cases, it’s a browser issue. Try to open the link in a different browser, as it could be blocked by your Internet settings. If you are still unable to access the files before class, no worries! Your instructor will also bring the files to class on USB drives for those who were not able to download them prior to class.

Nope, your computer isn’t broken! We intentionally remove your ability to turn on microphones in the virtual sessions for timing purposes. We have a lot of material to cover, so we mute your microphone to maximize our learning time together. If you have any questions during your session, please type them into the Q&A Panel. These questions go to both the instructor and a moderator to answer during the session. Alternatively, you can also reach out via email, [email protected], after the session has completed and we’ll get back to you as soon as possible.

Yes, absolutely! You’ll have access to the full session recording for eight weeks after the session completes. And, you can watch it as many times as you’d like in that time period, even if you don’t miss a session! Some of our participants love this flexibility in order to go back and refresh their memory of steps when completing exercises.

Yes, it is!

No, the homework is not required. However, we encourage you to use the software right away with the skills you learned in order to apply that knowledge in a timely manner. This will definitely help with retention! And, remember the old adage: “if you don’t use it, you’ll lose it.”

While we are Articulate’s Certified Training Partner, this course does not “certify” you as a user of their tools. In other words, we don’t implement any metrics to measure your competency with the tool upon completion of the training, however, we do offer a Certificate of Completion.

Please email us at [email protected] right away. Your message will go to the entire training team, so we can get you assistance quickly.

We recommend using a wired connection, and to disconnect your VPN whenever possible for a more stable connection. However, we realize that connections are sometimes dropped regardless of any precautions taken. In this case, don’t worry! All of the sessions are recorded and archived for eight weeks. If you lose Internet during the call or must leave the training, you’ll have access to the session recording!

The best way to review the differences in the Basic and Advanced classes is to review our course syllabi. You’ll be able to distinguish the skills taught each session, and determine the best fit for your learning needs. Access the course outlines for Classroom: Articulate Storyline 360 Basic Training Syllabus and Articulate Storyline 360 Advanced Training Syllabus or Virtual: Articulate Storyline 360 Basic Online Training Syllabus and Articulate Storyline 360 Advanced Online Training Syllabus.

The terminology for the Storyline 360 Expert package was retired at the end of 2022. It was our most popular registration and included the Storyline 360 Basic and Storyline 360 Advanced courses bundled together with discounted package pricing. Please note that you will still receive the bundle pricing when these courses are added to the cart and the same participant is attending.

You’ll need Storyline 360 installed locally for the Basic and Advanced Storyline sessions. We’ve created exercises that are compatible with Storyline 3, but for the newer features and the Rise 360+ training session, you’ll need a subscription or a trial version of the Articulate 360 suite.

For the Rise 360+ session, you’ll also need access to the internet, and the latest version of either the Chrome, Firefox, or Edge browsers installed.

To view the detailed System Requirements for Articulate 360 tools, please visit: Combined Tech Specs for All Articulate 360 Apps.

Great question! Along with the course assets, you’ll receive numerous free takeaway files (including sample files and resources), file management practices, and links to key articles and blogs. For the Advanced sessions, you’ll also receive additional guidance via step-by-step exercise files. We’ve been told our training takeaways are worth the price of admission! 🙂

You can always find our blog at thearticulatetrainer.com, or by selecting the Blog link at the top of this site.

Once you attend a virtual session, you’ll receive a reference guide covering that material. The first section of this guide titled Welcome & Workshop Files includes a link to download the workshop files and assets.

Absolutely! All courses starting in 2023 will be automatically emailed following the final session of the course. For courses in 2022 and earlier, they are available upon request. Simply email us ([email protected]) and we will send you a certificate of attendance as soon as possible.

Credit card payments are required for immediate registration. ACH, PO, and check payments are acceptable but will delay the registration process. Please contact Yukon Learning’s Customer Service via [email protected] to request the information you need.

Your registration confirmation email contains a link to the training location/venue, which typically also offers a listing of hotels nearby.

While it does happen from time to time, it’s not a frequent occurrence. We’ll immediately notify you of any cancellations and provide alternative training options or a full refund of the registration fee.

While we do not offer any coupons, our cart is set up to automatically provide bundle discounts when it’s the same participant.

More information:

• Save $295 when you purchase both Storyline 360 Basic and Storyline 360 Advanced training for one participant. Total registration with bundle discount is $1,195.
• Save $590 when you purchase Storyline 360 Basic, Storyline 360 Advanced, and Rise 360+ training for one participant. Total registration with bundle discount is $1,495.
• Bundle discounts are applied automatically to your cart when courses are added for the same participant.
• Bundle discounts cannot be shared between participants or applied retroactively to purchases.

The registration email comes directly from Zoom Webinar and, unfortunately, may have found its way to your spam or junk folder. Please check those folders first, and if you still cannot locate it, please email us at [email protected] and we’ll get right back to you with all the information you’ll need!

We do not provide lunch during tool training classes; however, many of our training facilities are located in areas where access to lunching options are available. Please consult your registration confirmation email for a link to the training location/venue, which typically offers a listing of options nearby.

Yes. Instructors will provide classroom participants with a resource guide on the first day of class. Virtual training participants will receive the link to our Online Resource Guide in the first virtual session.

The most common forgotten items are a power supply for your laptop, a mouse, and a writing utensil.

Our Open Enrollment classes are scheduled to begin at 9:00 AM and end at 5:00 PM, with a one-hour break for lunch. Morning and afternoon breaks are also provided. Onsite classes can be adjusted to begin and end at a time that works best for the organization. We understand that some of our Purchasers need to leave early because of travel arrangements, so just be sure to let your instructor know on that day.

Once you receive an email registration confirmation from us at Yukon Learning, feel free to book travel. However, keep in mind that classes with low attendance may be cancelled up to 30 days in advance. If this occurs, we’ll notify you as soon as possible with alternatives and next steps.

After registration, your instructor will provide a link to download the workshop files via email. In addition, your instructor will also have USB drives available with the workshop files on the first day of training. If you’re registered in the Virtual Open Enrollment sessions, the workshop files are provided in the first scheduled session.

We’ve created this short introduction video so you can learn a little bit about who we are and what to expect in our time together.

Yes, absolutely! The trial version is fully functional and a great option for those who don’t currently own Storyline 3 or the Articulate 360 suite. Please note that the trial is only active for 30 days, so plan your download timing appropriately. Free trials can be found on Articulate’s website.

Yes! You’ll be able to participate in all of the exercises in the Basic and Advanced training sessions if you’re using Storyline 3. Our Rise 360+ class, however, only applies to Articulate 360 users. We’ve created exercises that are compatible with Storyline 3, but for the newer features and the Rise 360+ session, you’ll need a subscription or trial of the Articulate 360 suite.

Great question and we appreciate you thinking about this in advance of the session! Please review this article for more information: Join a Test Zoom Meeting.

Nope, your computer isn’t broken! We intentionally remove your ability to turn on microphones in the virtual sessions for timing purposes. We have a lot of material to cover, so we mute your microphone to maximize our learning time together. If you have any questions during your session, please type them into the Q&A Panel. These questions go to both the instructor and a moderator to answer during the session. Alternatively, you can also reach out via email, [email protected], after the session has completed and we’ll get back to you as soon as possible.

As long as you have Windows on your Mac, you’ll be able to use software such as Storyline 360, Studio 360, and Replay 360. Check out this Articulate article for more information: Working on a Mac.

Yes, absolutely! You’ll have access to the full session recording for eight weeks after the session completes. And, you can watch it as many times as you’d like in that time period, even if you don’t miss a session! Some of our participants love this flexibility in order to go back and refresh their memory of steps when completing exercises.

Yes, it is!

Please email us at [email protected] right away. Your message will go to the entire training team, so we can get you assistance quickly.

We recommend using a wired connection, and to disconnect your VPN whenever possible for a more stable connection. However, we realize that connections are sometimes dropped regardless of any precautions taken. In this case, don’t worry! All of the sessions are recorded and archived for eight weeks. If you lose Internet during the call or must leave the training, you’ll have access to the session recording!

You’ll need Storyline 360 installed locally for the Basic and Advanced Storyline sessions. We’ve created exercises that are compatible with Storyline 3, but for the newer features and the Rise 360+ training session, you’ll need a subscription or a trial version of the Articulate 360 suite.

For the Rise 360+ session, you’ll also need access to the internet, and the latest version of either the Chrome, Firefox, or Edge browser installed.

To view the detailed System Requirements for Articulate 360 tools, please visit: Combined Tech Specs for All Articulate 360 Apps.