Privacy Notice

Last updated: December 2022

Scope of this Notice

We are Yukon Group, Inc. d/b/a Yukon Learning (“Yukon,” “we,” “us,” or “our”), a provider of Articulate training and development services with a mailing address of 4990 Sadler Place #3478, Glen Allen, VA 23060, USA. This Privacy Notice describes how we collect, use, share, and store your personal data when individuals visit our websites, register to attend our trainings, events, and webinars (online and in person), and contact us through various communication methods. This Notice also describes your choices as related to your personal data.

Links to Other Websites. This Notice does not apply to websites we do not own or control. We are not responsible nor liable for how third parties manage their own sites. Please refer to the privacy notices posted on those sites for more information.

Personal Data. Personal data refers to information relating to an identified or identifiable individual including name, phone number, company name, job, email, and postal address.

Usage Data. Passively or automatically collected data (referred to as “Usage Data”) is collected as you use our websites or access our services. We, our affiliated entities, our service providers, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access the sites, services, related Web applications, and downloadable software. This information is based on your usage of our sites and services and may be based on your visitation to other websites. Usage Data could be used indirectly to identify a person.

Data Controller. We act as the data “Controller” of the personal data you provide directly to us. Examples include when you fill out “Contact Us” form, attend trainings, events, webinars, or contact us via other methods.

Changes to this Notice

We may update this Notice from time to time. If we make changes, we will revise the date at the top of this Notice. If we make material changes, we may provide additional notice such as sending you an email or posting a statement on our homepage prior to the changes taking effect. We encourage you to review this Notice periodically.

How We Collect Personal Data

Information You Provide to Us

We collect personal data directly from you such as when you make an inquiry through our “Contact Us” web page and other contact methods, and when you request that we send you emails. Depending on where you reside, you may have the option to provide your consent before we collect your personal data to send you marketing emails. You may unsubscribe to our marketing emails by using an opt-out link contained in every non-transactional email.

We do not sell your personal data to data brokers, aggregators, and similar third parties for monetary compensation. Thus, you do not need to contact us to request an opt-out. Please note we use third party cookies for our own advertising purposes as described in our Cookies and Similar Technologies section.

Profile Info

We collect information about you when you register to attend our trainings, events, and webinars (online and in person), access and use our services, make a purchase, request customer support, communicate with us via third-party social media sites, or otherwise communicate with us.

The types of information we may collect directly from you include your name, email address, postal address, phone number, employer’s name, transactional information (including services purchased and billing address) as well as any contact or other information you choose to provide.

Information You Provide to Us

Profile Info

Personal Data We Collect Automatically

Usage Data

We collect Usage Data about you when you access and use Yukon services, including your Internet Protocol (IP) address, access times, browser type and language, Internet Service Provider (ISP), the web pages that you visit, behavior during the visit, the content you use, and the URL of the web page you visited before navigating to our services.

We collect Usage Data through cookies and similar technologies.

How We Collect Personal Data

We may use the information we collect about you for a variety of purposes, including to:

Operate our services

We use the information we collect about you to provide, operate, maintain, and improve our services. We also use this information to help you use our services, including uploading, downloading, collaborating on, and sharing content, and delivering e-learning.

We also use information about you to provide and deliver the services you request, to process and complete transactions, and to send you related information, including purchase confirmations and invoices.

Communicate with you

We also use the information we collect about you to send information about services, surveys, newsletters, offers, promotions, trainings, events, and webinars, as well as provide other news or information about us and our select partners.

Of course, we’ll also use your information to respond to your comments, questions, requests, and provide customer service and support.

How We Collect Personal Data

General Disclosure Policy. We may share and disclose your personal data as described below.

Service Providers. We may share your personal data and Usage Data with our third-party service providers, vendors, consultants working on our behalf to provide services to you and to operate and maintain our sites. For example, we may contract with service providers to process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, reporting, and development services. In addition, our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.

Affiliated Entities. We may provide your personal data and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we legally control (by voting rights) or that control us.

Successors. If we sell or otherwise transfer part or all our business or assets to another organization, such as during an acquisition, merger, bankruptcy or liquidation, we may transfer your personal data.

Additional Disclosures. We may disclose your personal data to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies, and Terms of Use, (c) to protect the security or integrity of our services, (d) to protect us, our customers, or the public from harm or illegal activities, (e) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to respond to claims that any content violates the right of third parties.

We may also share aggregated or anonymized information that does not directly identify you with third parties.

How Long We Keep Personal Data

We will not retain your personal data for longer than required. This means that we will keep your personal data for any or a combination of time periods described as follows: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, (iii) until you request us to stop using it, or (iv) for so long as our customer for which you are an authorized user remains a customer. When we delete your personal data from our databases, it will remain in our backup system until it cycles out.

Opt Out of Marketing

If you reside in the EU or EEA, you have the option to grant your consent for receiving marketing emails from us to promote our own services. Regardless of your location, you may unsubscribe to those emails at any time by using an opt-out link contained in every non-transactional email.

Cookies and Similar Technologies

We may automatically collect Usage Data through the use of persistent or session cookies, java scripts, local storage (HTML5), and similar technologies. Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the site, and facilitate the use of the site. Cookies also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content. You may reject cookies by activating the setting on your internet browser. However, if you select this setting, you may be unable to access certain parts of our sites. Unless you have adjusted your browser setting so that it will reject cookies, our system will issue cookies when you log on to our site.

Remarketing

We use third party vendors’ remarketing tracking cookies, including Google AdWords. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) for remarketing. The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our websites. This allows us to make special offers and continue to market our products to those who have shown interest in them. We do not remarket to users in the European Union.
You may opt-out of Google’s use of cookies by visiting the Ad Preferences Manager.

Analytics

We engage third party analytics partners to monitor and analyze our web traffic and to keep track of user behavior on our sites.

Google Analytics (Google). Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of our sites, to prepare reports on its activities, and to share them with other Google services. You may opt-out of the Google Analytics service with the Google’s Browser Add-on that’s available at https://tools.google.com/dlpage/gaoptout.

Do Not Track Requests

Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates “Do Not Track” signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and website, we do not respond to “Do Not Track” signals at this time. As the technology and communication between browser and website improves, we will reevaluate the ability to honor “Do Not Track” signals and may make changes to our policy.

Legal Basis of Processing

We collect and use your personal data based on the following legal grounds.

Consent. In these situations, you have given us consent to process your personal data. For example, when you register for a training or webinar by filling out a webform containing your name and email address.

Legitimate Interest. We process personal data when we have a legitimate interest to do so. Some examples are to maintain and improve our services, inform you of changes to our services, securing our services, and analyze your use of our services and potential sales leads.

Performance of a Contract. This is where we process your personal data to fulfill our contractual obligations to you. For example, we use your personal data to deliver e-learning services you have requested.

Other Legal Bases. There may be times where we are legally obligated to process or share your personal data, such as in response to a subpoena or court order, to protect the vital interests of others, or to defend against legal claims asserted against us.

Contact Us

If you have any questions or complaints about our use of your personal data, please email us at [email protected].

Alternatively, you may write to us at the following address. Please be advised you may receive a delayed response.

Yukon Group, Inc.
c/o Compliance Department
4990 Sadler Pl #3478
Glen Allen, VA 23060
888.699.8566