Privacy Notice

Quick Links

• Scope of Notice
• Changes to this Notice
• How We Collect Personal Data
• How We Use Personal Data
• How We Share Personal Data
• Data Retention
• Marketing & Cookies
• Children’s Policy
• Legal Basis of Processing
• Your Rights
• Contact Us

Scope of this Notice

We are Yukon Group, Inc. d/b/a Yukon Learning (“Yukon,” “we,” “us,” or “our”), a provider of Articulate 360 e-learning training and development services with a mailing address of 4990 Sadler Place #3478, Glen Allen, VA 23060, USA. This Privacy Notice describes how we collect, use, share, and store your personal data when individuals visit our websites, register to attend our trainings, events, and webinars (online and in-person), participate in surveys and sweepstakes, apply to our job postings, and contact us through various communication methods (the “Services”). This Notice also describes your choices as it relates to the use of your personal data.

Links to Other Websites

This Notice does not apply to websites we do not own or control. We are not responsible nor liable for how third parties manage their own sites. Please refer to the privacy notices posted on those sites for more information.

Personal Data

Personal data refers to information relating to an identified or identifiable individual including name, phone number, company name, job title, email, and postal address. By providing the Services, we do not knowingly collect sensitive personal data such as precise geolocation data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning a natural person’s sex life or sexual orientation.

Usage Data

Passively or automatically collected data (referred to as “Usage Data”) is collected as you use our websites or access our services. We, our affiliated entities, our service providers, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access the sites, services, related Web applications, and downloadable software. This information is based on your usage of our sites and services and may be based on your visit to other websites. Usage Data could be used indirectly to identify a person.

Data Controller

We act as the data “Controller” for the personal data you provide directly to us. Examples include when you fill out our “Contact Us” form, participate in surveys or sweepstakes, participate in webinars or other training events, attend tradeshow events, apply to one of our jobs, or contact us via other methods.

Data Processor

If you are an employee or an authorized user of one of our customers, which has entered into an agreement with us for the provision of our Services, we will be acting as the “Processor” of your personal data transmitted by such customer. That customer will be acting as the Controller of your information. As a processor, we do not own, control, or direct the use of any data provided to us by our customers who act as the Controllers. If you have questions on how your personal data is being handled, please direct your inquiries to our customer, the Controller. If you contact us, we may be obligated to inform our customer of your request.

Changes to this Notice

We may update this Notice from time to time. If we make changes, we will revise the date at the top of this Notice and republish it to our website. We encourage you to review this Notice periodically.

Personal Data We Collect Automatically

Usage Data

We collect Usage Data about you when you access and use Yukon services, including your Internet Protocol (IP) address, access times, browser type and language, Internet Service Provider (ISP), the web pages that you visit, behavior during the visit, the content you use, and the URL of the web page you visited before navigating to our services. We collect Usage Data through cookies and similar technologies.

Mobile Devices

If you access the Services from a mobile device, we collect information about the device, including the device category (mobile, tablet, desktop), operating system, screen resolution, browser type and version, and device brand. We do not ask for, access, or track any location-based information from your mobile device at any time while you are downloading.

How We Use Personal Data

We may use the information we collect about you for a variety of purposes, including to:

Operate Our Services

We use the information we collect about you to provide, operate, maintain, and improve our Services. We also use this information to help you use our Services, including uploading, downloading, collaborating on, and sharing content. We also use information about you to provide and deliver the services you request, to process and complete transactions, and to send you related information, including purchase confirmations and invoices.

Communicate with You

We also use the information we collect about you to send information about our Services, surveys, newsletters, offers, promotions, trainings, events, webinars, as well as provide other news or information about us and our select partners. Of course, we’ll also use your information to respond to your comments, questions, and other contact requests, provide customer service and support, and deliver contest entries and rewards.

Protect Our Services

We We also use information about our users to investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities. We use Google reCAPTCHA Enterprise in connection with our Services to help prevent spam, fraud, and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

Personalize Our Website and Communication with You

We use cookies and similar technologies to help us see what pages you view on our site and any actions you take. That helps us develop helpful content and serve you customized web content and communication that best meets your needs. Please review the Cookies and Similar Technologies section for more information.

Advertise to You

When you’ve visited our sites, we place cookies and a tracking pixel in your browser that helps us show you targeted ads on other sites you visit. We only place cookies and a tracking pixel in your browser as described below in the Remarketing section under Cookies and Similar Technologies.

Process Job Applications

We will use the information you have provided us to manage job applications and comply with legal reporting requirements.

How We Share Personal Data

General Disclosure Policy

We may share and disclose your personal data as described below. We may share and disclose Usage Data without restriction, including without limitation, as described below.

Service Providers

We may share your personal data and Usage Data with our partners, third-party service providers, or consultants working on our behalf to provide Services to you and to operate and maintain our sites. For example, we may contract with service providers to process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, reporting, and development services. In addition, our service providers will be given access to your information only as it is reasonably necessary to provide the services for which they are contracted.

Successors

If we sell or otherwise transfer part or all our business or assets to another organization, such as during an acquisition, merger, bankruptcy or liquidation, we may transfer your personal data.

Additional Disclosures

We may disclose your personal data to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies, and Terms of Use, (c) to protect the security or integrity of our Services, (d) to protect us, our customers, or the public from harm or illegal activities, (e) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to respond to claims that any content violates the right of third parties. We may also share aggregated or anonymized information that does not directly identify you with third parties.

How Long We Keep Personal Data

We will not retain your personal data for longer than required. This means that we will keep your personal data for any or a combination of time periods described as follows: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, (iii) until you request us to stop using it, or (iv) for so long as our customer for which you are an authorized user remains a customer. In addition, we retain your personal data to preserve history in our training, webinars, and other events, and to provide the ongoing ability to participate. When we delete your personal data from our databases, it will remain in our backup system until it cycles out.

Opt Out of Marketing

If you reside in the EU, EEA Switzerland or the UK, you have the option to grant your consent for receiving marketing emails from us to promote our own Services. Regardless of your location, you may unsubscribe to those emails at any time using an opt-out link contained in every non-transactional email.

Cookies and Similar Technologies

We may automatically collect Usage Data using persistent or session cookies, javascripts, pixels, web beacons, local storage (HTML5), and similar technologies, which we jointly refer to here as “cookies.” Cookies are small text files or a piece of code a website uses to recognize repeat users, facilitate the user’s ongoing access to the site, and facilitate the use of the site. Cookies also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content. You may reject cookies by activating the setting on your internet browser. However, please note that if you select this setting, you may be unable to access certain parts of our sites. Unless you have adjusted your browser setting so that it will reject cookies, our system will issue cookies when you access our site.

GPC

You can also use the Global Privacy Control (“GPC”) to opt out of tracking through cookies or similar technology. To learn more about the GPC, please visit https://globalprivacycontrol.org. If you delete cookies or reset your device, you may need to set your preference again to ensure we continue to honor your preferred choice.

Remarketing

We use third-party vendors’ remarketing tracking cookies and pixels, including the Google AdWords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). The third-party vendors, including Google, will place cookies on web browsers to serve ads based on past visits to our websites. This allows us to make special offers and continue to market our products to those who have shown interest in them.

You can control the information cookies collect on our site as described above. You may also opt out of Google’s use of cookies by visiting the Ads Preferences Manager and out of other third-party marketing cookies by visiting the Network Advertising Initiative opt-out page.

If you are subject to the laws and regulations in the European Union, Switzerland, or the United Kingdom, we will only use remarketing tracking cookies and pixels collected using non-essential cookies with your consent. You are not obligated to give consent for our use of non-essential cookies.

Analytics

We engage third-party analytics partners to monitor and analyze our web traffic and to keep track of user behavior on our sites.

HubSpot Tracking

We use HubSpot, a third-party service, to monitor and analyze user interactions on our website. HubSpot employs cookies and similar tracking technologies to collect information about your browsing behavior, such as pages visited, time spent on our site, and links clicked. This data helps us better understand our visitors’ preferences and improve our services. By using our website, you consent to HubSpot’s use of cookies and tracking technologies in accordance with their privacy policy. You can learn more about how HubSpot manages data by visiting their Privacy Policy at https://legal.hubspot.com/privacy-policy.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the data collected to track and examine the use of our sites, to prepare reports on its activities, and to share them with other Google services. You may opt out of the Google Analytics service with Google’s Browser Add-on that’s available at https://tools.google.com/dlpage/gaoptout.

Children’s Online Policy

Our websites are general audience sites and not directed to children. Consistent with the U.S. Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect any personal data from, or sell to, children under the age of 13. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personal data without your permission or consent, we will remove the personal data from our active list, at your request. To request the removal of your child’s information, please contact us as provided below under the Contact Us section.

Legal Basis of Processing

We collect and use your personal data based on the following legal grounds.

Consent

In these situations, you have given us consent to process your personal data. For example, when you register for one of our webinars by filling out a webform containing your name and email address.

Legitimate Interest

We process personal data when we have a legitimate interest in doing so. Some examples are to maintain and improve our Services, inform you of changes to our Services, secure our Services, and analyze your use of our Services and potential sales leads.

Performance of a Contract

This is where we process your personal data to fulfill our contractual obligations to you. For example, we use your personal data to deliver training and e-learning development services you have requested.

Other Legal Bases

There may be times when we are legally obligated to process or share your personal data, such as in response to a subpoena or court order, to protect the vital interests of others, or to defend against legal claims asserted against us.

Your Rights

Depending on your location and whether the privacy law of a geographic region applies to you, you may have certain privacy rights such as the right to 1) access – inquire what personal data we have about you, 2) correction – update your personal data, 3) restrict processing – limit how we process your personal data, 4) withdraw consent – request we stop processing your personal data when permission was originally granted by you to do so, 5) deletion – delete your personal data in our system, 6) portability – providing you with a copy of the personal data for transfer to your chosen third party.

Acting as a Processor

Please note that if you are authorized by one of our customers to access our Services, our customer is the data controller of your personal data. In those situations, please contact our customer directly with your request. As our customer’s data processor, we will gladly assist our customers and do not have permission to directly honor your request.

Sale of Data

We do not sell your personal data to data brokers, aggregators, and similar third parties for monetary compensation. Thus, you do not need to contact us to request an opt-out for that type of activity.

US State Privacy Rights

Under applicable state laws, consumers may have the following rights:

• Subject to certain limitations, right to request details about the categories or specific pieces of personal data we collect about you (including how we use and disclose this information)
• The right to request correction of inaccurate information about you
• Subject to certain limitations, right to delete your personal information
• Right to opt out of any sales or targeted advertising that may be occurring
• Right to not be discriminated against for exercising your right
• Right to appeal any decision regarding the above by contacting us

For more details about the personal data we may have collected about you over the last 12 months, including the categories of sources, please see the How We Collect Personal Data section above. We share this information with the categories of third parties described in the Sharing Personal Data section.

You may exercise your privacy rights described above by sending an email to the address in the ‘Contact Us’ section below and please include “Privacy Rights Request” in the subject line, the domain name of the website you are inquiring about, along with your name and email address. We will verify your identity using the information associated with your account. You can also designate an authorized agent to exercise your rights on your behalf.