You have questions… we have answers!

QUESTIONS

ANSWERS

Could a class be cancelled?

While it does happen from time to time, it’s not a frequent occurrence. Classes with low attendance may be cancelled up to 30 days in advance. We’ll notify you of any cancellations and provide alternate training options or a refund of the registration fee.

When should I book my travel for the upcoming class?

Once you receive an email registration confirmation from us at Yukon Learning, feel free to book travel. However, keep in mind that classes with low attendance may be cancelled up to 30 days in advance. If this occurs, we’ll notify you as soon as possible with alternatives and next steps.

Can you recommend hotels near the training facility?

Your registration confirmation email contains a link to the training location/venue, which typically also offers a listing of hotels nearby.

Is this a certification course?

While we are Articulate’s Certified Training Partner, this course does not “certify” you as a user of their tools. In other words, we don’t implement any metrics to measure your competency with the tool upon completion of the training.

Will I receive a certificate of completion?

Absolutely! Certificates of attendance are available upon request after completion of the training! Simply email your instructor and he/she will email you a certificate of attendance as soon as possible.

I cannot download the workshop files. What do I do?

We hear this from time to time. In most cases, it’s a browser issue. Try to open the link in a different browser, as it could be blocked by your Internet settings. If you are still unable to access the files before class, no worries! Your instructor will also bring the files to class on USB drives for those who were not able to download them prior to class.

What programs do I need on my computer?

You’ll need Storyline 360 installed locally for the Basic and Advanced Storyline classes. We’ve created exercises that are compatible with Storyline 3, but for the newer features and the Articulate 360 training day, you’ll need a subscription or a trial version of the Articulate 360 suite. For the Articulate 360 class, you’ll also need access to the Internet, and the latest version of either the Chrome, Firefox, or Edge browsers installed. To view the detailed System Requirements for Articulate 360 tools, please visit: https://articulate.com/support/article/Combined-Tech-Specs-for-All-Articulate-360-Apps

I have a Mac, can I still attend the training?

As long as you have Windows on your Mac, you’ll be able to use software such as Storyline 360, Studio 360, and Replay 360. Check out this Articulate article for more information: https://articulate.com/support/article/Articulate-360-FAQs-Working-on-a-Mac

Where do I download the workshop files?

After registration, your instructor will provide a link to download the workshop files via email. In addition, your instructor will also have USB drives available with the workshop files on the first day of training. If you’re registered in the Virtual Open Enrollment sessions, the workshop files are provided in the first scheduled session.

What time does the classroom training begin and end?

Our Open Enrollment classes are scheduled to begin at 9:00 AM and end at 5:00 PM, with a one-hour break for lunch. Morning and afternoon breaks are also provided. Onsite classes can be adjusted to begin and end at a time that works best for the organization. We understand that some of our Purchasers need to leave early because of travel arrangements, so just be sure to let your instructor know on that day.

Is lunch provided for the classroom training?

We do not provide lunch during tool training classes; however, many of our training facilities are located in areas where access to lunching options are available. Please consult your registration confirmation email for a link to the training location/venue, which typically offers a listing of options nearby.

What else do I need to bring to the classroom?

The most common forgotten items are a power supply for your laptop, a mouse, and a writing utensil.

Is there a workbook or participant’s guide provided?

Yes. Your instructor will have a workbook ready and waiting for you in your first session!

Do I need to attend the Basic training as a prerequisite for the Advanced and/or Articulate 360 trainings?

While Storyline 360 Basic is not a prerequesite for the Advanced class, we strongly recommend that training participants have mastered all of the skills covered in the Basic class before moving to the Advanced training. To review the skills covered in the training, please download and review our course syllabus here: https://www.yukonlearning.com/Syllabi/Articulate%20-%20Storyline%20360%20Training%20Syllabus.pdf

If I need to miss a Virtual Open Enrollment session, can I watch a recording?

Yes, absolutely! You’ll have access to the full session recording for 30 days after the session completes. And, you can watch it as many times as you’d like in that time period, even if you don’t miss a session! Some of our participants love this flexibility in order to go back and refresh their memory of steps when completing exercises.

Does Storyline 360 apply to me if I have Storyline 3?

Yes! You’ll be able to participate in all of the exercises in the Basic and Advanced training days if you’re using Storyline 3. Our Articulate 360 class, however, only applies to Articulate 360 users. We’ve created exercises that are compatible with Storyline 3, but for the newer features and the Articulate 360 day, you’ll need a subscription or trial of the Articulate 360 suite.

Is my built-in speaker and microphone sufficient for classroom training?

Yes!

What is the Expert package?

The Storyline 360 Expert package is our most popular registration and includes the Storyline 360 Basic and Storyline 360 Advanced courses bundled together with discounted package pricing.

What is the difference between Storyline 360 Basic and Advanced?

The best way to review the differences in the Basic and Advanced days is to review our course syllabi. You’ll be able to distinguish the skills taught each day, and determine the best fit for your learning needs. You can access the course outlines using the following link: https://www.yukonlearning.com/Syllabi/Articulate%20-%20Storyline%20360%20Training%20Syllabus.pdf

The training I wanted to attend is sold out. Do you have a waiting list?

Yes, absolutely! Please contact us at info@yukonlearning.com and request to be added to the waitlist for a specific class. Please include the date and location of your desired training, and we’ll respond to let you know when your waitlist request has been processed.

Do you offer any discounts or coupon codes for Open Enrollment training?

We do not offer any coupons or discounts for our training.

Can you provide me with an invoice and W9 so I can obtain a purchase order to attend training?

Because Articulate processes all payments for the Open Enrollment training, Articulate is the vendor for your purchase and can provide any vendor details required. Please contact Articulate’s Customer Service Department directly at 800.861.4880 or https://articulate.com/company/contact to request the information you need.

Can I pay for Open Enrollment training with a check?

Because Articulate processes all payments for the Open Enrollment training, Articulate is the vendor for your purchase and can provide any payment details required. Please contact Articulate’s Customer Service Department directly at 800.861.4880 or https://articulate.com/company/contact to request the information you need.

Can I attend with Storyline 2?

Since Articulate no longer supports Storyline 2, you’ll need to download and use either Storyline 3 or the Articulate 360 suite. Articulate offers free trials, which are a great option for use during training. Free trials can be found using the following link: https://articulate.com/

Can I attend with Storyline 1?

Since Articulate no longer supports Storyline 1, you’ll need to download and use either Storyline 3 or the Articulate 360 suite. Articulate offers free trials, which are a great option for use during training. Free trials can be found using the following link: https://articulate.com/

Where do I download assets for the Virtual Open Enrollment?

Once you attend a virtual session, you’ll receive a reference guide covering that material. The first page of this guide includes a link to download the workshop files and assets.

What resources will I get?

Great question! Along with the course assets, you’ll receive numerous free takeaway files (including sample courses and course templates), file management practices, and links to key articles and blogs. For the Advanced sessions, you’ll also receive additional homework guidance via step-by-step exercise files. We’ve been told our training takeaways are worth the price of admission! 🙂

How do I log in to the Virtual Open Enrollment training?

You’ll receive an email from GoToWebinar with the link to log in, which has been specifically created for you. If you don’t receive your custom “Join” email within one day of the session, please check your junk and/or spam folders to see if it found its way into one of those folders! You may also use the following link for detailed log in information: http://support.citrixonline.com/en_US/training/all_files/G2T030002

I cannot unmute my microphone in the Virtual Open Enrollment training. Is it broken?

Nope, your machine isn’t broken! We intentionally remove your ability to turn on microphones in the virtual sessions for timing purposes. We have a lot of material to cover, so we mute your microphone to maximize our learning time together. If you have any questions during your session, please use the Questions pod available. These questions go to both the instructor and a moderator to answer during the session. Alternatively, you can also reach out via email after the session has completed and we’ll get back to you as soon as possible.

Are there breaks during the Virtual Open Enrollment training?

In order to maximize our time together, there are not breaks during the virtual training. We limited each session to two hours to remove the need for breaks.

How can I make sure my speakers work prior to the Virtual Open Enrollment session?

Great question and we appreciate you thinking about this in advance of the session! Please review this article for more information: http://support.citrixonline.com/en_US/Training/knowledge_articles/000068687?title=How+to+Test+Your+Audio+Through+the+GoToMeeting+Preferences

Can I use the Storyline 360 trial software?

Yes, absolutely! The trial version is fully functional and a great option for those who don’t currently own Storyline 3 or the Articulate 360 suite. Please note that the trial is only active for 60 days, so plan your download timing appropriately. Free trials can be found using the following link: https://articulate.com/

Is the Virtual Open Enrollment homework required in order to participate?

No, the homework is not required. However, we encourage you to use the software right away with the skills you learned in order to apply that knowledge in a timely manner. This will definitely help with retention! And, remember the old adage: “if you don’t use it, you’ll lose it.”

What happens if the Internet crashes during the Virtual Open Enrollment training?

We recommend using a wired connection whenever possible for a more stable connection. However, we realize that connections are sometimes dropped regardless of any precautions taken. In this case, don’t worry! All of the sessions are recorded and archived for a full month. If you lose Internet during the call or must leave the training, you’ll have access to the session recording!

I didn’t get my registration email for the Virtual Open Enrollment training. What should I do?

The registration email comes directly from GoToWebinar and, unfortunately, may have found its way to your spam or junk folder. Please check those folders first, and if you still cannot locate it, please email us at voe@yukonlearning.com and we’ll get right back to you with all the information you’ll need!

How long will I have access to the Virtual Open Enrollment reference guide?

As long as you keep the link and password, you’ll have access to reference guide forever!

The training is about to start and I’m having trouble joining GoToWebinar.

Please email us voe@yukonlearning.com right away. Your message will go to the entire Virtual Open Enrollment training team, so we can get you assistance quickly.

Where can I access your blog?

You can always find our blog at www.thearticulatetrainer.com, or by clicking the Blog link on Yukon Learning’s website.